{
  "$schema": "https://cvjson.com/schema/v1.json",
  "basics": {
    "name": "ALIYA SHAIKH",
    "label": "Collection Specialist",
    "image": "https://freecv.org/i/avatars/01d5a22b-45a6-45f8-ac03-c7aebb78e6a6/avatar.webp?t=1786992489402",
    "summary": "Experienced Collection Specialist with a robust background in financial remediation and debt recovery. Proven track record in developing strategic collection plans that maximize recovery rates and managing high-value accounts, while demonstrating advanced negotiation techniques and analytical skills. Focused on leveraging expertise in debt collection laws and client relationship management to drive organizational success. Recognized for mentoring junior collectors and implementing effective training programs.",
    "location": "Dubai, UAE",
    "profiles": [
      {
        "network": "LinkedIn",
        "username": "aliya-shaikh",
        "url": "https://linkedin.com/in/aliya-shaikh"
      }
    ]
  },
  "work": [
    {
      "company": "Emirtes NBD Bank Global Services",
      "position": "Financial Remediation & Collections Specialist",
      "location": "Dubai, UAE",
      "startDate": "2025-09",
      "current": true,
      "highlights": [
        "Approach and engage potential customers to promote credit card products",
        "Explain credit card features, benefits, and offers clearly to clients",
        "Conduct sales presentations at airport kiosks and banking booths",
        "Meet daily and monthly sales targets set by the bank",
        "Collect and verify customer documentation for credit card applications",
        "Perform field visits to corporate offices, retail stores, and public places for leads",
        "Maintain accurate records of leads, follow-ups, and conversions",
        "Build strong customer relationships to ensure client satisfaction",
        "Identify client needs and recommend suitable credit card options",
        "Coordinate with the back-office team for application processing",
        "Handle customer queries, objections, and concerns professionally",
        "Conduct cold calling and telephonic follow-ups with prospects",
        "Ensure compliance with bank policies and regulatory guidelines",
        "Participate in promotional events, activations, and campaigns",
        "Submit daily activity reports to sales managers",
        "Perform credit checks and eligibility assessments",
        "Maintain high levels of confidentiality with customer information",
        "Upsell additional services like loans or insurance linked to cards",
        "Stay updated with new product launches and competitor offerings",
        "Attend regular team meetings and sales training sessions"
      ]
    },
    {
      "company": "Hadaf Al Khaleej Debt Collection",
      "position": "Recovery & Collections Specialist",
      "location": "Sharjah, UAE",
      "startDate": "2023-07",
      "endDate": "2025-08",
      "highlights": [
        "Managed and followed up on delinquent customer accounts to recover overdue payments and outstanding installments.",
        "Contacted customers through appropriate channels to discuss overdue obligations, understand payment challenges, and facilitate timely repayments.",
        "Monitored assigned portfolios and worked toward monthly collection and recovery targets.",
        "Maintained accurate and up-to-date customer and account information in banking systems, including recording collection activities and action codes.",
        "Followed up on customer commitments and payment arrangements to improve account performance and minimize delinquency.",
        "Focused on increasing account inflows/back-flow accounts by encouraging customers to regularize overdue installments.",
        "Handled customer queries professionally while maintaining a strong focus on customer satisfaction and service quality.",
        "Identified payment issues and used effective communication and problem-solving skills to support successful collections.",
        "Prepared and maintained accurate records, reports, and operational updates related to assigned accounts.",
        "Adhered to Emirates NBD policies, procedures, service standards, and operational controls while handling customer accounts.",
        "Collaborated with internal teams to resolve account-related issues and support achievement of departmental objectives.",
        "Demonstrated strong performance against assigned KPIs and collection targets while maintaining quality and compliance standards."
      ]
    },
    {
      "company": "Toffee Al Mashal",
      "position": "Cashier & Sales Officer",
      "location": "Kuwait",
      "startDate": "2022",
      "endDate": "2023",
      "highlights": [
        "Assist in preparing budgets by coordinating with management and staff to ensure alignment with organizational goals",
        "Ensure all financial activities comply with organizational guidelines, federal, and state regulations",
        "Resolve issues related to accounts payable and receivable, ensuring timely payments and receipts",
        "Conduct daily reconciliations of cash, check, and credit card transactions to maintain financial accuracy",
        "Assist in financial and tax audits, and prepare general ledger entries to support financial reporting",
        "Assist in preparing income tax returns and corporate reporting requirements to ensure timely submission",
        "Prepare monthly financial statements, including cash flow, profit and loss statements, and balance sheets",
        "Participate in end-of-month close procedures to ensure all financial transactions are accurately recorded"
      ]
    },
    {
      "company": "Quess - Axis bank",
      "position": "Relationship Officer",
      "location": "India",
      "startDate": "2021",
      "endDate": "2022",
      "highlights": [
        "Approach and engage potential customers to promote credit card products",
        "Explain credit card features, benefits, and offers clearly to clients",
        "Conduct sales presentations at airport kiosks and banking booths",
        "Meet daily and monthly sales targets set by the bank",
        "Collect and verify customer documentation for credit card applications",
        "Perform field visits to corporate offices, retail stores, and public places for leads",
        "Maintain accurate records of leads, follow-ups, and conversions",
        "Build strong customer relationships to ensure client satisfaction",
        "Identify client needs and recommend suitable credit card options",
        "Coordinate with the back-office team for application processing",
        "Handle customer queries, objections, and concerns professionally",
        "Conduct cold calling and telephonic follow-ups with prospects",
        "Ensure compliance with bank policies and regulatory guidelines",
        "Participate in promotional events, activations, and campaigns",
        "Submit daily activity reports to sales managers",
        "Perform credit checks and eligibility assessments",
        "Maintain high levels of confidentiality with customer information",
        "Upsell additional services like loans or insurance linked to cards",
        "Stay updated with new product launches and competitor offerings",
        "Attend regular team meetings and sales training sessions"
      ]
    }
  ],
  "education": [
    {
      "institution": "IIMS, Mumbai",
      "degree": "Bachelor of Commerce",
      "field": "Commerce",
      "startDate": "2020"
    }
  ],
  "skills": [
    "Advanced negotiation techniques",
    "Debt collection laws knowledge",
    "Skip tracing methods",
    "Managing delinquent accounts",
    "Analytical skills",
    "Conflict resolution",
    "Collection software proficiency",
    "Credit reporting processes",
    "Strategic collection plans",
    "Communication skills",
    "Legal procedures knowledge",
    "Mentoring junior collectors",
    "Problem-solving skills",
    "Data analysis",
    "Client relationship management",
    "Critical Thinking",
    "Time Management",
    "Communication",
    "Problem Solving",
    "Expertise in developing strategic collection plans",
    "Advanced communication skills for handling sensitive conversations",
    "Knowledge of legal procedures related to debt recovery",
    "Expertise in mentoring and training junior collectors",
    "Advanced problem-solving skills for resolving complex billing issues",
    "Proficiency in data analysis and reporting on collection activities",
    "Expertise in managing high-value and high-profile accounts",
    "Strong understanding of industry specific collection practices",
    "Proficiency in developing and implementing collection policies",
    "Expertise in coordinating with legal teams for litigation processes",
    "Advanced time management skills for handling multiple priorities",
    "Proficiency in predictive modeling for identifying high-risk debtors",
    "Expertise in utilizing AI-based collections software for efficiency",
    "Strong understanding of GAAP (Generally Accepted Accounting Principles)",
    "Expertise in preparing and submitting legal documents for court filings",
    "Expertise in analyzing accounts for potential legal action",
    "Advanced skills in developing and maintaining client relationships"
  ],
  "languages": [
    {
      "language": "English",
      "fluency": "Native"
    },
    {
      "language": "Konkani",
      "fluency": "Fluent"
    },
    {
      "language": "Hindi",
      "fluency": "Fluent"
    }
  ],
  "availability": {
    "status": "open",
    "sponsorship": false
  },
  "ats": {
    "keywords": [
      "Financial Remediation & Collections Specialist",
      "Emirtes NBD Bank Global Services",
      "Recovery & Collections Specialist",
      "Hadaf Al Khaleej Debt Collection",
      "Cashier & Sales Officer",
      "Toffee Al Mashal",
      "Relationship Officer",
      "Quess - Axis bank",
      "Commerce",
      "Advanced negotiation techniques",
      "Debt collection laws knowledge",
      "Skip tracing methods",
      "Managing delinquent accounts",
      "Analytical skills",
      "Conflict resolution",
      "Collection software proficiency",
      "Credit reporting processes",
      "Strategic collection plans",
      "Communication skills",
      "Legal procedures knowledge",
      "Mentoring junior collectors",
      "Problem-solving skills",
      "Data analysis",
      "Client relationship management",
      "Critical Thinking",
      "Time Management",
      "Communication",
      "Problem Solving",
      "Expertise in developing strategic collection plans",
      "Knowledge of legal procedures related to debt recovery",
      "Expertise in mentoring and training junior collectors",
      "Expertise in managing high-value and high-profile accounts",
      "Expertise in analyzing accounts for potential legal action",
      "English",
      "Konkani",
      "Hindi",
      "Collection Specialist"
    ],
    "yearsOfExperience": 6,
    "seniority": "senior",
    "highestEducation": "Bachelor's"
  },
  "verification": {
    "email": true,
    "platform": "freecv.org"
  },
  "i18n": {
    "primary": "en"
  },
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    "lastModified": "2026-08-17T18:53:19.219Z",
    "generator": "FreeCV.org"
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}