ALI HASSAN ALBAQALI
IT Support Engineer
Dynamic IT Support Engineer with over 4 years of experience in enterprise IT operations and infrastructure management. Proven expertise in troubleshooting hardware and software issues, deploying operating systems, and automating administrative tasks through PowerShell scripting. Successfully developed an AI-powered WhatsApp support bot that streamlined incident logging and improved user experience. Microsoft Certified: Azure Administrator Associate (AZ-104) with hands-on experience in fiber optic termination, structured cabling, and large-scale infrastructure deployments.
Bahrain
0
Languages
0
Skills
0
Certifications
Work Experience
IT Support Engineer
- Developed and deployed an automated WhatsApp support bot using Generative AI, streamlining user incident logging in ManageEngine ServiceDesk
- Provided technical support to approximately 700 users across all branches, resolving issues related to operating systems, applications, hardware, and network connectivity
- Configured and deployed user workstations, including OS installations and business software setups
- Automated routine workstation setup tasks with custom PowerShell scripts, reducing deployment time
- Maintained IT asset inventory for hardware and software, ensuring compliance and prompt deployment
- Guided staff on cybersecurity best practices while deploying necessary software updates across devices
- Led system upgrades and documented each process to facilitate future transitions
- Contributed to IT projects that improved infrastructure efficiency and service delivery.
Project Coordinator
- Supervised low-current and IT infrastructure installations, ensuring compliance with project timelines and specifications
- Managed the installation of a 6,000-point data network for the Al Sahel Hotel development
- Handled fiber optic cable pulling, splicing, and connection testing
- Coordinated daily with engineering teams and subcontractors to manage material distribution
Technical Assistant
- Logged and organized electronic spare parts and maintained workbench testing setups
- Assisted repair technicians with component-level troubleshooting, soldering, and pre-delivery checks
Skills
Troubleshooting & Hardware: Hardware Diagnostics, Software Troubleshooting, Component-Level Testing, Hardware Repair SupportAI & ITSM Automation: Generative AI, WhatsApp Support Automation, ManageEngine ServiceDesk Integration, Automated Incident LoggingNetworking & Cabling: Fiber Cable Installation, Fiber Splicing & Termination, Connection Testing, Structured Cabling, Data Network CablingOperations & Support: IT Asset Management, Inventory Tracking, Incident Triage, Help Desk SupportLanguages: Arabic & English
Education
Bachelor of Engineering, Electrical Engineering
Bahrain Polytechnic
Certifications
Microsoft Certified: Azure Administrator Associate (AZ-104)
Microsoft
Microsoft Certified: Azure Fundamentals (AZ-900)
Microsoft
Languages
Arabic
Native
English
Fluent
References available upon request.