{
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  "basics": {
    "name": "Alain Hilal",
    "label": "Shop Manager & Sales Representative",
    "email": "alanhilal1@outlook.com",
    "summary": "Results-driven professional with hands-on experience in administrative support, retail operations, and hospitality services. Skilled in customer relations, transaction handling, record management, and compliance. Adept at multitasking, maintaining accuracy, and delivering high-quality service.",
    "location": "Qurnayel, Mount Lebanon"
  },
  "work": [
    {
      "company": "Whish Money Agent Shop",
      "position": "Shop Manager & Sales Representative",
      "startDate": "2026-02",
      "current": true,
      "highlights": [
        "Manage daily shop operations, customer service, cash handling, and Whish Money transactions",
        "Assist customers with Whish Money services and resolve inquiries professionally",
        "Handle sales and promote available products and financial services",
        "Build strong customer relationships and contribute to achieving sales targets",
        "Maintain accurate records, manage cash flow, and ensure smooth daily operations",
        "Manage inventory and maintain an organized and professional shop environment"
      ]
    },
    {
      "company": "Expertel Group",
      "position": "Salesman",
      "startDate": "2024-11",
      "endDate": "2025-11",
      "highlights": [
        "Processed customer transactions such as bill payments, money transfers, and financial services using the BOB Finance system",
        "Ensured all transactions were completed securely and followed company policies",
        "Assisted customers in selecting mobile phones, accessories, and services based on their needs",
        "Demonstrated product features and provided clear, professional explanations to improve customer understanding",
        "Handled cash and electronic payments accurately and issued receipts",
        "Achieved sales targets by providing excellent customer service and product knowledge"
      ]
    },
    {
      "company": "Kcor Hotel",
      "position": "Bartender",
      "startDate": "2024-06",
      "endDate": "2024-10",
      "highlights": [
        "Used communication skills to upsell products and increase customer satisfaction",
        "Delivered exceptional customer service to diverse clients, resolving issues quickly and professionally",
        "Handled multiple tasks simultaneously, including preparing drinks, processing payments, and managing customer requests"
      ]
    }
  ],
  "education": [
    {
      "institution": "Université La Sagesse- Beirut, Lebanon",
      "degree": "Bachelor of Arts",
      "field": "Marketing",
      "highlights": []
    },
    {
      "institution": "",
      "degree": ""
    }
  ],
  "skills": [
    "Customer Relations",
    "Cash Handling",
    "Inventory Management",
    "Sales",
    "Transaction Processing",
    "Record Management",
    "Administrative Support",
    "Multitasking",
    "Problem Solving",
    "Communication",
    "Adaptability",
    "Teamwork",
    "customer service",
    "Customer database management tools (CRM)",
    "Basic data entry and reporting using Excel",
    "Proficient in Microsoft Office Suite"
  ],
  "languages": [
    {
      "language": "Arabic",
      "fluency": "Proficient"
    },
    {
      "language": "English",
      "fluency": "Proficient"
    }
  ],
  "certificates": [
    {
      "name": "Whish Money Agent Training",
      "date": "2026"
    }
  ],
  "availability": {
    "status": "open",
    "sponsorship": false
  },
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      "Whish Money Agent Shop",
      "Salesman",
      "Expertel Group",
      "Bartender",
      "Kcor Hotel",
      "Marketing",
      "Customer Relations",
      "Cash Handling",
      "Inventory Management",
      "Sales",
      "Transaction Processing",
      "Record Management",
      "Administrative Support",
      "Multitasking",
      "Problem Solving",
      "Communication",
      "Adaptability",
      "Teamwork",
      "customer service",
      "Customer database management tools (CRM)",
      "Basic data entry and reporting using Excel",
      "Proficient in Microsoft Office Suite",
      "Arabic",
      "English",
      "Whish Money Agent Training"
    ],
    "yearsOfExperience": 0,
    "seniority": "lead",
    "highestEducation": "Bachelor's"
  },
  "verification": {
    "email": true,
    "platform": "freecv.org"
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  "i18n": {
    "primary": "en"
  },
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    "canonical": "https://livelink.cv/alain-hilal/cv.json",
    "lastModified": "2026-08-17T15:03:52.227Z",
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}