Alain Hilal

Shop Manager & Sales Representative

Results-driven professional with hands-on experience in administrative support, retail operations, and hospitality services. Skilled in customer relations, transaction handling, record management, and compliance. Adept at multitasking, maintaining accuracy, and delivering high-quality service.

[email protected] Qurnayel, Mount Lebanon
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Languages
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Skills
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Certification
Work Experience
Shop Manager & Sales Representative
Whish Money Agent Shop
Feb 2026 — PresentCurrent
  • Manage daily shop operations, customer service, cash handling, and Whish Money transactions
  • Assist customers with Whish Money services and resolve inquiries professionally
  • Handle sales and promote available products and financial services
  • Build strong customer relationships and contribute to achieving sales targets
  • Maintain accurate records, manage cash flow, and ensure smooth daily operations
  • Manage inventory and maintain an organized and professional shop environment
Salesman
Expertel Group
Nov 2024 — Nov 2025
  • Processed customer transactions such as bill payments, money transfers, and financial services using the BOB Finance system
  • Ensured all transactions were completed securely and followed company policies
  • Assisted customers in selecting mobile phones, accessories, and services based on their needs
  • Demonstrated product features and provided clear, professional explanations to improve customer understanding
  • Handled cash and electronic payments accurately and issued receipts
  • Achieved sales targets by providing excellent customer service and product knowledge
Bartender
Kcor Hotel
Jun 2024 — Oct 2024
  • Used communication skills to upsell products and increase customer satisfaction
  • Delivered exceptional customer service to diverse clients, resolving issues quickly and professionally
  • Handled multiple tasks simultaneously, including preparing drinks, processing payments, and managing customer requests
Skills
Customer RelationsCash HandlingInventory ManagementSalesTransaction ProcessingRecord ManagementAdministrative SupportMultitaskingProblem SolvingCommunicationAdaptabilityTeamworkcustomer serviceCustomer database management tools (CRM)Basic data entry and reporting using ExcelProficient in Microsoft Office Suite
Education
Bachelor of Arts, Marketing
Université La Sagesse- Beirut, Lebanon
Certifications
Whish Money Agent Training
2026
Languages
Arabic
Proficient
English
Proficient
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