{
  "$schema": "https://cvjson.com/schema/v1.json",
  "basics": {
    "name": "AHMED ABOUGALALA",
    "label": "Customer Service Professional",
    "summary": "Results-driven Sales and Customer Service professional with 4 years of experience across the UAE and Egypt. Proven track record in building strong client relationships, exceeding sales targets, and delivering high-quality customer experiences in fast-paced, multicultural environments. Skilled in lead generation, negotiation, closing deals, and resolving customer issues efficiently. Fluent in Arabic and English, with a customer-first mindset and a commitment to driving revenue growth and improving customer satisfaction and retention.",
    "location": "Damietta, EGY",
    "profiles": [
      {
        "network": "LinkedIn",
        "username": "ahmedabougalala",
        "url": "https://linkedin.com/in/ahmedabougalala"
      }
    ]
  },
  "work": [
    {
      "company": "Mister Baker",
      "position": "Customer Service Representative",
      "location": "Abu Dhabi, UAE",
      "startDate": "2025-03",
      "endDate": "2026-11",
      "highlights": [
        "Served 60+ customers daily in person and by phone, providing accurate information and fast, professional support",
        "Resolved 90% of customer issues on the first contact, achieving a customer satisfaction score of [95%]",
        "Handled customer complaints calmly and professionally, turning dissatisfied customers into loyal ones",
        "Processed transactions, payments, and account updates with a high level of accuracy",
        "Maintained strict confidentiality of customer data in line with company policies and regulations",
        "Used CRM systems to record customer interactions, follow up on requests, and track case status"
      ]
    },
    {
      "company": "COUP EG",
      "position": "Salesman",
      "location": "Egypt",
      "startDate": "2024-03",
      "endDate": "2024-12",
      "highlights": [
        "Guided customers in selecting products based on their needs",
        "Increased sales through cross-selling and promotional offers",
        "Managed transactions efficiently and maintained store presentation",
        "Consistently met and exceeded monthly KPIs",
        "Handle cash and card transactions with accurate end-of-day reconciliation"
      ]
    },
    {
      "company": "MG Clothing Store",
      "position": "Sales Associate",
      "location": "Egypt",
      "startDate": "2022-08",
      "endDate": "2024-03",
      "highlights": [
        "Delivered high-quality customer service and resolved complaints professionally",
        "Increased store revenue by 15% over five consecutive months",
        "Managed inventory, restocking, and pricing accuracy",
        "Supported promotional campaigns to boost customer traffic"
      ]
    }
  ],
  "education": [
    {
      "institution": "DAMietta UNIVERSITY - EGYPT",
      "degree": "Bachelor of Commerce",
      "field": "Accounting Department",
      "endDate": "2022",
      "score": "GOOD"
    }
  ],
  "skills": [
    "Communication Skills",
    "Luxury Customer Experience",
    "Product Knowledge & Promotions",
    "Complaint Resolution",
    "Relationship Building",
    "Upselling & Cross-Selling",
    "POS & Cash Handling",
    "Time Management",
    "Microsoft Office & Sales Software",
    "Self-Motivation & Teamwork",
    "Inventory Management",
    "Problem Solving Skills"
  ],
  "languages": [
    {
      "language": "Arabic",
      "fluency": "Native"
    },
    {
      "language": "English",
      "fluency": "Professional"
    }
  ],
  "awards": [
    {
      "title": "Achieved sales targets for 6 consecutive months."
    },
    {
      "title": "Exceeded annual targets for 10 months in one year."
    },
    {
      "title": "Recognized for exceptional customer service and reliability."
    },
    {
      "title": "Trained 3+ new team members on POS systems and customer service protocols, improving team productivity."
    }
  ],
  "availability": {
    "status": "open",
    "locations": [
      "Damietta"
    ],
    "workType": [
      "onsite"
    ],
    "employmentType": [
      "full-time"
    ]
  },
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      "Mister Baker",
      "Salesman",
      "COUP EG",
      "Sales Associate",
      "MG Clothing Store",
      "Accounting Department",
      "Communication Skills",
      "Luxury Customer Experience",
      "Product Knowledge & Promotions",
      "Complaint Resolution",
      "Relationship Building",
      "Upselling & Cross-Selling",
      "POS & Cash Handling",
      "Time Management",
      "Microsoft Office & Sales Software",
      "Self-Motivation & Teamwork",
      "Inventory Management",
      "Problem Solving Skills",
      "Arabic",
      "English",
      "Achieved sales targets for 6 consecutive months.",
      "Exceeded annual targets for 10 months in one year.",
      "Recognized for exceptional customer service and reliability.",
      "Customer Service Professional"
    ],
    "yearsOfExperience": 0,
    "seniority": "entry",
    "highestEducation": "Bachelor's"
  },
  "verification": {
    "email": true,
    "platform": "freecv.org"
  },
  "i18n": {
    "primary": "en"
  },
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    "lastModified": "2026-11-07T10:49:29.616Z",
    "generator": "FreeCV.org"
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}