AHMED ABOUGALALA

Customer Service Professional

Results-driven Sales and Customer Service professional with 4 years of experience across the UAE and Egypt. Proven track record in building strong client relationships, exceeding sales targets, and delivering high-quality customer experiences in fast-paced, multicultural environments. Skilled in lead generation, negotiation, closing deals, and resolving customer issues efficiently. Fluent in Arabic and English, with a customer-first mindset and a commitment to driving revenue growth and improving customer satisfaction and retention.

Damietta, EGY
LinkedIn
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Languages
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Skills
Work Experience
Customer Service Representative
Mister BakerAbu Dhabi, UAE
Mar 2025 — Nov 2026
  • Served 60+ customers daily in person and by phone, providing accurate information and fast, professional support
  • Resolved 90% of customer issues on the first contact, achieving a customer satisfaction score of [95%]
  • Handled customer complaints calmly and professionally, turning dissatisfied customers into loyal ones
  • Processed transactions, payments, and account updates with a high level of accuracy
  • Maintained strict confidentiality of customer data in line with company policies and regulations
  • Used CRM systems to record customer interactions, follow up on requests, and track case status
Salesman
COUP EGEgypt
Mar 2024 — Dec 2024
  • Guided customers in selecting products based on their needs
  • Increased sales through cross-selling and promotional offers
  • Managed transactions efficiently and maintained store presentation
  • Consistently met and exceeded monthly KPIs
  • Handle cash and card transactions with accurate end-of-day reconciliation
Sales Associate
MG Clothing StoreEgypt
Aug 2022 — Mar 2024
  • Delivered high-quality customer service and resolved complaints professionally
  • Increased store revenue by 15% over five consecutive months
  • Managed inventory, restocking, and pricing accuracy
  • Supported promotional campaigns to boost customer traffic
Skills
Communication SkillsLuxury Customer ExperienceProduct Knowledge & PromotionsComplaint ResolutionRelationship BuildingUpselling & Cross-SellingPOS & Cash HandlingTime ManagementMicrosoft Office & Sales SoftwareSelf-Motivation & TeamworkInventory ManagementProblem Solving Skills
Education
Bachelor of Commerce, Accounting Department
DAMietta UNIVERSITY - EGYPT
GOOD
Languages
Arabic
Native
English
Professional
KEY ACHIEVEMENTS
Achieved sales targets for 6 consecutive months.
Exceeded annual targets for 10 months in one year.
Recognized for exceptional customer service and reliability.
Trained 3+ new team members on POS systems and customer service protocols, improving team productivity.
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