AHMEDIN SHAFI ABDELLA
Accounting & Finance | Banking Operations | Project & Operations | Data & Reporting
Experienced professional in Accounting & Finance and Banking Operations with a strong background in data management and project coordination. Demonstrated expertise in supervising data collection teams, ensuring data accuracy and quality, and processing high-volume customer transactions with compliance. Committed to enhancing operational efficiency and delivering actionable insights through meticulous monitoring and reporting. Known for exceptional leadership in driving team performance and achieving project targets.
Addis Ababa, Ethiopia
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Languages
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Skills
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Certification
Work Experience
Data Collection Supervisor
- Coordinated 5 field data collection teams to meet project milestones, optimizing schedules and resource allocation.
- Monitored project targets and deadlines while supervising a team of 8 members; assessed team performance and maintained quality standards.
- Ensured data accuracy and completeness for approximately 200 data entries per day; supported corrective actions as needed.
- Prepared detailed progress and performance reports for management, averaging 4–6 reports per month covering project progress, data quality, key findings, challenges, and recommendations.
- Facilitated communication between 5 field teams and project management.
Customer Service Officer
- Processed approximately 300 customer transactions daily with accuracy and compliance
- Supported approximately 50 new customer account openings daily
- Facilitated 50+ ATM and mobile banking registrations daily
- Participated in customer acquisition campaigns that helped attract approximately 500 new customers to the bank.
- Supported daily customer cash collection and branch business/operational targets of up to 5 million.
- Managed customer accounts exceeding ETB 1,000,000
- Contributed to a 30% reduction in transaction exceptions through verification and reconciliation
- Supported 98% KYC completion through onboarding and documentation review
- Performed cash, drawer, vault, and account reconciliations, reconciling an average daily cash amount ranging from approximately ETB 2 million to ETB 3 million.
- Used Temenos T24 for transactions and customer account management
- Provided customer-focused service and resolved complaints within 24–48 hours
Skills
Accounting & FinanceBanking OperationsCustomer ServiceCustomer AcquisitionProject CoordinationData QualityData ManagementMonitoring & ReportingReconciliationKYC & ComplianceCash ManagementTeam SupervisionMicrosoft ExcelTemenos T24QuickBooksPeachtree
Education
Bachelor of Arts, Accounting & Finance
Hawassa University
Certifications
Peachtree Accounting Certification
Hawassa University
Languages
English
Fluent
Amharic
Fluent
Oromo
Fluent