{
  "$schema": "https://cvjson.com/schema/v1.json",
  "basics": {
    "name": "Aditya Kumar  Tiwari",
    "label": "MBA Marketing & Finance | Sales & Customer Relationship Professional",
    "image": "https://freecv.org/i/enhanced-photos/ba24dcee-478e-455d-a9a1-bd7268e5523f/corporate-1791321912526.webp",
    "summary": "A proactive and dedicated professional who stays actively involved in every task and takes ownership of responsibilities.Quick to learn, adapt, and work collaboratively while maintaining a strong focus on achieving results.Known for effective communication, teamwork, and consistently delivering high-quality performance.",
    "location": "Greater Noida, uttar pradesh ",
    "profiles": [
      {
        "network": "LinkedIn",
        "username": "aditya-tiwari-tiwari-047806429",
        "url": "https://linkedin.com/in/aditya-tiwari-tiwari-047806429"
      }
    ]
  },
  "work": [
    {
      "company": "KGN Pvt. Ltd.",
      "position": "Customer Support & Backend Executive",
      "location": "Varanasi, Uttar Pradesh",
      "startDate": "2024-01",
      "endDate": "2024-12",
      "highlights": [
        "Resolved customer queries and provided comprehensive guidance for account opening and documentation requirements",
        "Assisted clients in overcoming account-related issues, operational challenges, and service-related concerns",
        "Facilitated Demat account openings and streamlined related backend processes for enhanced efficiency",
        "Troubleshot technical issues during online ordering, significantly enhancing the overall customer experience",
        "Collaborated with backend teams to ensure timely and seamless processing of customer requests",
        "Partnered with department heads to devise effective customer support strategies aligned with client needs",
        "Engaged with vendors and negotiated services to optimize customer support operations",
        "Executed daily operational responsibilities with precision and accuracy to maintain workflow efficiency",
        "Delivered expert, professional, and customer-centric support to uphold high levels of customer satisfaction",
        "Actively embraced daily tasks with a strong commitment to continuous learning and performance enhancement",
        "Acquired valuable hands-on experience in customer support, backend operations, and professional communication",
        "Took ownership of assigned responsibilities and consistently pursued successful outcomes",
        "Transformed challenges and setbacks into opportunities for ongoing improvement and growth",
        "Adapted swiftly to new processes, situations, and customer needs with agility and resilience"
      ]
    },
    {
      "company": "Apna Wealth Pvt. Ltd.",
      "position": "Team Leader",
      "location": "Varanasi, Uttar Pradesh",
      "startDate": "2022-02",
      "endDate": "2023-03",
      "highlights": [
        "Lead daily activities of sales executives and customer support team members.Delegated tasks and assigned customer inquiries to team members to improve productivity and response efficiency.Monitored call handling, customer interactions, and response quality.Resolved customer complaints effectively while maintaining high service standards.Supported sales follow-ups and maintained regular client communication.Identified customer needs and coordinated appropriate solutions.Reviewed sales and customer-support reports to monitor team performance.Participated in meetings with senior leadership and provided updates on team progress.Maintained a positive and collaborative team environment.Provided guidance and support to colleagues to improve teamwork and operational performance.Used software and digital tools to streamline processes and improve productivity.Worked effectively with diverse teams to resolve product- and service-related issues."
      ]
    }
  ],
  "education": [
    {
      "institution": "Roorkee Institute Of Technology",
      "degree": "MBA",
      "field": "Marketing & Finance",
      "startDate": "2025",
      "current": true
    },
    {
      "institution": "Mahatma Gandhi kashi Vidyapeeth",
      "degree": "BBA",
      "field": "Marketing",
      "startDate": "2022",
      "endDate": "2025",
      "score": "75"
    },
    {
      "institution": "Green valley English School",
      "degree": "Secondary education",
      "field": "commerce",
      "endDate": "2020",
      "score": "64"
    },
    {
      "institution": "Ram Lakhan public School",
      "degree": "Senior secondary School",
      "field": "Commerce",
      "endDate": "2022",
      "score": "71"
    }
  ],
  "skills": [
    "Customer Relationship ManagementClient CommunicationSales & Customer SupportTeam LeadershipSales Reporting & Performance MonitoringVendor NegotiationProcess ManagementBackend OperationsProblem SolvingMarketing StrategyTeam CoordinationTime ManagementAdaptabilityCollaboration"
  ],
  "languages": [
    {
      "language": "Hindi",
      "fluency": "Advanced"
    },
    {
      "language": "English",
      "fluency": "Intermediate"
    }
  ],
  "projects": [
    {
      "name": "Rooftop Farming – Agriculture Business Project",
      "description": "Asian Institute of Technology (AIT), Thailand | October 2025\nDeveloped a business concept focused on utilizing unused rooftop spaces for agricultural activities.Explored suitable methods for growing fresh fruits and vegetables in urban rooftop environments.Presented rooftop farming as a potential sustainable and profitable business opportunity.Highlighted the benefits of utilizing unused spaces, producing fresh food, and promoting sustainable urban agriculture.\nTasks/Achievements"
    },
    {
      "name": "TIDE, IIT Roorkee | 10-Day Workshop",
      "description": "Participated in a workshop focused on innovation, entrepreneurship, and societal development.\nExplored entrepreneurial thinking, innovation concepts, and business-oriented problem solving.English Communication & Employability"
    },
    {
      "name": "Inlingua – IIT Roorkee",
      "description": "40 HoursCompleted training focused on English communication and employability skills.Developed professional communication and workplace interaction skills.\nTasks/Achievements"
    }
  ],
  "certificates": [
    {
      "name": "TIDE, IIT Roorkee"
    },
    {
      "name": "Communication Skills",
      "issuer": "Coursera"
    },
    {
      "name": "Inlingua",
      "issuer": "IIT ROORKEE"
    }
  ],
  "availability": {
    "status": "open"
  },
  "ats": {
    "keywords": [
      "Customer Support & Backend Executive",
      "KGN Pvt. Ltd.",
      "Team Leader",
      "Apna Wealth Pvt. Ltd.",
      "Marketing & Finance",
      "Marketing",
      "commerce",
      "Commerce",
      "Hindi",
      "English",
      "TIDE, IIT Roorkee",
      "Communication Skills",
      "Inlingua"
    ],
    "yearsOfExperience": 5,
    "seniority": "mid",
    "highestEducation": "Bachelor's"
  },
  "verification": {
    "email": true,
    "platform": "freecv.org"
  },
  "i18n": {
    "primary": "en"
  },
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    "canonical": "https://livelink.cv/adityakumar-tiwari/cv.json",
    "lastModified": "2026-10-06T21:26:20.278Z",
    "generator": "FreeCV.org"
  }
}