aboyossef ibrahim
Travel consultant
Travel Consultant with 18 years of experience in the tourism and travel industry, including 5 years in customer service. Known for team leadership and effective reservations management. Seeking to leverage expertise in providing exceptional travel experiences and client satisfaction.
alfahahel, kuwait
0+
Years experience
0
Language
0
Skills
Work Experience
Team Supervisor
High Class Travel and Tourism
2025 — 2026
- Led customer service initiatives that decreased complaint resolution time through targeted strategies.
- Mentored junior staff, fostering professional development and increasing team performance.
Team Supervisor
Sawa Travel and Tourism
2021 — 2025
- Supervised a team of travel consultants, driving revenue growth through strategic leadership.
- Implemented training sessions on new booking systems, boosting team proficiency.
Manager
Al-Darwaza Travel and Tourism
2019 — 2021
- Oversaw operations, enhancing overall efficiency through process improvements.
- Developed vendor relationships that enhanced service offerings and pricing.
Reservations Agent
Mazaya Travel and Tourism
2015 — 2019
- Provided comprehensive travel arrangements for clients, including itineraries and travel documentation.
- Achieved sales targets through effective upselling of travel packages.
Reservations Agent
Fast Ticket Travel and Tourism
2014 — 2015
- Processed reservations for flights and accommodations, maintaining accurate booking records.
- Collaborated with travel vendors to secure the best rates for clients.
Ticket and Hotel Reservations Agent
Al-Fadl Travel and Tourism
2013 — 2014
- Managed ticket and hotel reservations, achieving a 95% customer satisfaction rate.
- Handled customer inquiries and resolved issues efficiently.
Team Supervisor in Customer Service
Americana Saudi Arabia
2008 — 2013
- Led a team of customer service representatives in the call center, improving response times by 20%.
- Developed training programs that increased team productivity and service quality.
Skills
Customer ServiceReservations ManagementAmadeusTravelport GalileoCommunication SkillsComputer LiteracyTeam LeadershipProblem Solving
Education
Bachelor of Arts
Faculty of Arts
Certifications
Amadeus
Travelport Galileo
Saber Network
Languages
English
Intermediate
References available upon request.