Abidemi Akue

Customer Relations Officer

Experienced Customer Relations Officer with a strong track record in delivering exceptional service across multiple communication channels. Proven ability to enhance customer satisfaction by effectively resolving inquiries and providing accurate information, complemented by a solid background in compliance and process documentation. Focused on leveraging extensive product knowledge and problem-solving skills to foster positive customer experiences and drive retention. Recognized for creating welcoming environments that promote open communication and feedback management.

Lagos,Nigeria
0+
Years experience
0
Language
0
Skills
Work Experience
Customer Relations Officer
Topup And Get Reward LimitedLagos, Nigeria
Dec 2021 — Present
  • Resolves customer inquiries through phone, email, ticketing, and chat channels, ensuring high satisfaction levels.
  • Enhances customer satisfaction by promptly addressing concerns and providing accurate information.
  • Delivers exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experience.
  • Analyzes customer feedback to identify trends and recommend enhancements to products and services
  • Provides coaching and mentoring to new hires, contributing to their successful integration into the team
  • Reviews customer's wallet account and transactions while resolving issues raised from the ticketing system channel.
Internal Control Analyst
Leadway Assurance Company LimitedLagos, Nigeria
Jul 2006 — Nov 2020
  • Assisted in conducting routine and special process controls activities in line with stated policies and procedures
  • Developed detailed documentation of processes to enhance compliance with regulatory requirements
  • Collaborated closely with external auditors, providing requested documentation and addressing any identified concerns promptly.
  • Participated in the improvement of internal control processes by conducting thorough risk assessments and identifying areas for improvement
  • Reduced risk of fraud and errors by proactively monitoring transactional data for signs of potential issues
  • Collaborated with cross-functional teams to ensure accurate implementation of internal controls
  • Delivered at scheduled meetings, departmental responsibilities, evidencing milestones and feats, enabling leadership to track progress in real time and act on flagged dependencies
  • Analyzed internal control systems to identify weaknesses and recommend improvements
  • Provided reporting for Compliance, Internal audit and external staff practices
  • Performed any other duties as assigned by the Manager, internal Controls and Compliance
Skills
Customer ServiceActive ListeningProblem SolvingCommunication SkillsTeam CollaborationFeedback ManagementMicrosoft Officecustomer relationsReport generationProduct Knowledge
Education
Bachelor of Science, Accounting
Olabisi Onabanjo University
1999 — 2002
Languages
English
Fluent
References available upon request.
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