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  "basics": {
    "name": "ABHISHEK PHILEMON",
    "label": "Regional Customer Support Manager",
    "summary": "Aviation professional with 15+ years of experience in aerospace aftermarket operations, airline engineering, and customer support. Proven leader in managing customer accounts, driving fleet reliability, and coordinating with OEMs and MROs. Skilled in operational excellence, vendor management, and cross-functional team leadership in high-paced aviation environments.",
    "location": "New Delhi, India"
  },
  "work": [
    {
      "company": "SAFRAN INDIA PRIVATE LIMITED",
      "position": "Senior LRU Representative & Regional Team Leader",
      "location": "New Delhi",
      "startDate": "2026-09",
      "current": true,
      "highlights": [
        "Lead regional customer support and aftermarket operations for airline customers",
        "Manage repair administration, SAP purchase orders, billing follow-up, and logistics coordination",
        "Monitor contractual KPIs and service delivery performance",
        "Coordinate with airline customers, repair facilities, supply chain teams, and internal stakeholders",
        "Drive escalation management and customer satisfaction initiatives",
        "Support operational continuity through proactive repair and logistics management",
        "Successfully manage regional customer support activities while maintaining service performance and customer satisfaction."
      ]
    },
    {
      "company": "INTERGLOBE AVIATION LIMITED (INDIGO)",
      "position": "Manager – PLM & PPG Engineering",
      "location": "Gurugram",
      "startDate": "2023-05",
      "endDate": "2026-09",
      "highlights": [
        "Led a team of 7 engineers responsible for repair administration, fleet support, and powerplant logistics",
        "Managed airline-wide repair administration supporting LEAP, PW1100G, V2500, CFM56, ATR, and APU assets",
        "Directed engine shop dispatch planning and engine change logistics activities",
        "Managed AMOS transactions, repair orders, invoicing, and technical records",
        "Coordinated with Engineering, Planning, Finance, Stores, OEMs, and MRO providers",
        "Managed repair approvals, vendor relationships, warranty follow-up, and non-contractual repairs",
        "Managed fleet -wide repair administration activities for one of the world's largest commercial airline fleets.",
        "Improved operational visibility through repair-tracking dashboards and automation initiatives.",
        "Enhanced coordination between airline departments, OEMs, and repair vendors."
      ]
    },
    {
      "company": "ALLIANCE AIR",
      "position": "Engineer – PPC (Powerplant & Propeller)",
      "location": "Delhi",
      "startDate": "2017-03",
      "endDate": "2023-05",
      "highlights": [
        "Managed engine and propeller maintenance planning, overhaul, repair, and material forecasting",
        "Coordinated with Pratt & Whitney Canada, ATR, and Collins Aerospace for maintenance requirements",
        "Managed warranty administration and cost-recovery activities",
        "Supported fleet reliability through proactive planning and material availability"
      ]
    },
    {
      "company": "OMAX AUTO LTD.",
      "position": "Engineer",
      "location": "Gurugram",
      "startDate": "2011-04",
      "endDate": "2017-03",
      "highlights": [
        "Managed procurement, inventory planning, and supplier coordination activities",
        "Supported manufacturing operations through continuous improvement initiatives"
      ]
    }
  ],
  "education": [
    {
      "institution": "RTU, PCE Jaipur",
      "degree": "Bachelor of Technology",
      "field": "Mechanical Engineering",
      "startDate": "2006",
      "endDate": "2010",
      "score": "First Division"
    },
    {
      "institution": "CADD Centre Training Services",
      "degree": "Diploma",
      "field": "Mechanical CADD",
      "startDate": "2010"
    },
    {
      "institution": "DAV Public School",
      "degree": "XII - Higher Secondary",
      "endDate": "2006"
    },
    {
      "institution": "DAV Public School",
      "degree": "X - Secondary",
      "endDate": "2004"
    }
  ],
  "skills": [
    "Aftermarket Operations",
    "Customer Support",
    "Fleet Reliability",
    "Powerplant Support",
    "Repair Administration",
    "Component Support",
    "Engine Logistics",
    "OEM Coordination",
    "MRO Management",
    "Vendor Management",
    "Supply Chain Operations",
    "SAP",
    "AMOS",
    "Contract Management",
    "KPI Monitoring",
    "Team Leadership",
    "Process Improvement",
    "Stakeholder Management",
    "Operational Excellence",
    "Systems",
    "Aircraft & Engine Platforms",
    "Aviation Specializations"
  ],
  "languages": [
    {
      "language": "English",
      "fluency": "Fluent"
    },
    {
      "language": "Hindi",
      "fluency": "Fluent"
    }
  ],
  "certificates": [
    {
      "name": "Aviation Engineering Training",
      "issuer": "Air India (NACIL)"
    },
    {
      "name": "OPEX Assessment & Assessor Training"
    },
    {
      "name": "SAP Training"
    },
    {
      "name": "7 QC Tools Training"
    },
    {
      "name": "Kaizen Training"
    },
    {
      "name": "3M & 5S Training"
    }
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      "name": "PROFESSIONAL SUMMARY",
      "items": [
        {
          "name": "Aviation professional with 15+ years of experience across aerospace aftermarket operations, airline engineering, customer support, powerplant management, repair administration, fleet support, logistics, and supply chain management.",
          "summary": "Proven expertise in managing airline customer accounts, driving fleet reliability initiatives, coordinating with OEMs and MROs, and leading cross-functional teams in high-paced aviation environments.\nStrong background in customer support leadership, repair administration, engine logistics, powerplant support, vendor management, and operational excellence.\nExperienced in building strong customer relationships while delivering service performance, operational continuity, and business objectives across global aviation networks."
        }
      ]
    },
    {
      "name": "PERSONAL INFORMATION",
      "items": [
        {
          "name": "Address",
          "summary": "392/D24, Chhattarpur Hill, New Delhi – 110074"
        },
        {
          "name": "Passport No.",
          "summary": "Valid till 19.02.2036. AN524074"
        }
      ]
    }
  ],
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    "yearsOfExperience": 0,
    "seniority": "lead",
    "highestEducation": "Bachelor's"
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