ABHISHEK PHILEMON

Regional Customer Support Manager

Aviation professional with 15+ years of experience in aerospace aftermarket operations, airline engineering, and customer support. Proven leader in managing customer accounts, driving fleet reliability, and coordinating with OEMs and MROs. Skilled in operational excellence, vendor management, and cross-functional team leadership in high-paced aviation environments.

New Delhi, India
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Languages
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Skills
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Certifications
Work Experience
Senior LRU Representative & Regional Team Leader
SAFRAN INDIA PRIVATE LIMITEDNew Delhi
Sep 2026 — Present
  • Lead regional customer support and aftermarket operations for airline customers
  • Manage repair administration, SAP purchase orders, billing follow-up, and logistics coordination
  • Monitor contractual KPIs and service delivery performance
  • Coordinate with airline customers, repair facilities, supply chain teams, and internal stakeholders
  • Drive escalation management and customer satisfaction initiatives
  • Support operational continuity through proactive repair and logistics management
  • Successfully manage regional customer support activities while maintaining service performance and customer satisfaction.
Manager – PLM & PPG Engineering
INTERGLOBE AVIATION LIMITED (INDIGO)Gurugram
May 2023 — Sep 2026
  • Led a team of 7 engineers responsible for repair administration, fleet support, and powerplant logistics
  • Managed airline-wide repair administration supporting LEAP, PW1100G, V2500, CFM56, ATR, and APU assets
  • Directed engine shop dispatch planning and engine change logistics activities
  • Managed AMOS transactions, repair orders, invoicing, and technical records
  • Coordinated with Engineering, Planning, Finance, Stores, OEMs, and MRO providers
  • Managed repair approvals, vendor relationships, warranty follow-up, and non-contractual repairs
  • Managed fleet -wide repair administration activities for one of the world's largest commercial airline fleets.
  • Improved operational visibility through repair-tracking dashboards and automation initiatives.
  • Enhanced coordination between airline departments, OEMs, and repair vendors.
Engineer – PPC (Powerplant & Propeller)
ALLIANCE AIRDelhi
Mar 2017 — May 2023
  • Managed engine and propeller maintenance planning, overhaul, repair, and material forecasting
  • Coordinated with Pratt & Whitney Canada, ATR, and Collins Aerospace for maintenance requirements
  • Managed warranty administration and cost-recovery activities
  • Supported fleet reliability through proactive planning and material availability
Engineer
OMAX AUTO LTD.Gurugram
Apr 2011 — Mar 2017
  • Managed procurement, inventory planning, and supplier coordination activities
  • Supported manufacturing operations through continuous improvement initiatives
Skills
Aftermarket OperationsCustomer SupportFleet ReliabilityPowerplant SupportRepair AdministrationComponent SupportEngine LogisticsOEM CoordinationMRO ManagementVendor ManagementSupply Chain OperationsSAPAMOSContract ManagementKPI MonitoringTeam LeadershipProcess ImprovementStakeholder ManagementOperational Excellence
Education
Bachelor of Technology, Mechanical Engineering
RTU, PCE Jaipur
2006 — 2010First Division
Diploma, Mechanical CADD
CADD Centre Training Services
2010
XII - Higher Secondary
DAV Public School
X - Secondary
DAV Public School
Certifications
Aviation Engineering Training
Air India (NACIL)
OPEX Assessment & Assessor Training
SAP Training
7 QC Tools Training
Kaizen Training
3M & 5S Training
Languages
English
Fluent
Hindi
Fluent
PROFESSIONAL SUMMARY
Aviation professional with 15+ years of experience across aerospace aftermarket operations, airline engineering, customer support, powerplant management, repair administration, fleet support, logistics, and supply chain management.

Proven expertise in managing airline customer accounts, driving fleet reliability initiatives, coordinating with OEMs and MROs, and leading cross-functional teams in high-paced aviation environments. Strong background in customer support leadership, repair administration, engine logistics, powerplant support, vendor management, and operational excellence. Experienced in building strong customer relationships while delivering service performance, operational continuity, and business objectives across global aviation networks.

TECHNICAL EXPERTISE
Systems

SAP | AMOS | RAMCO | Microsoft Excel | Microsoft PowerPoint | Dashboard Reporting

Aircraft & Engine Platforms

LEAP | PW1100G | V2500 | CFM56 | ATR Powerplant Systems | APU Systems

Aviation Specializations

Repair Administration | Fleet Support | Engine Logistics | Component Support | Warranty Management | MRO Coordination | Technical Records Management

PERSONAL INFORMATION
Address

392/D24, Chhattarpur Hill, New Delhi – 110074

Passport No.
Valid till 19.02.2036

AN524074

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