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    "name": "Abdul Haq Mohammadi",
    "label": "Senior Customer service representative",
    "summary": "Experienced Senior Customer Service Representative with a strong background in administrative support and client relations. Proven track record in efficiently handling customer inquiries, documenting interactions within CRM systems, and escalating complex cases to ensure swift resolutions. Committed to enhancing customer satisfaction and service delivery through effective communication and problem-solving skills. Known for exceptional professionalism and adaptability in fast-paced environments.",
    "location": "Kabul-Afghanistan"
  },
  "work": [
    {
      "company": "Etisalat telecommunucation co",
      "position": "Customer Service Representative",
      "location": "Kabul- Afghanistan",
      "startDate": "2020",
      "highlights": [
        "Handled inbound and outbound customer calls professionally and courteously, respond to customer inquiries by providing accurate information about products, services, policies and procedures.",
        "Achieved and consistently met key performance indicator (KPI) including customer satisfaction, first call resolution, quality assurance and average handling time.",
        "Escalated complex or unresolved cases to relevant departments to resolve customer issue efficiently and improve service delivery.",
        "Documented all customer interaction and case details in the customer relationship management (CRM) database.",
        "Assisted in training and supporting newly hired staff by sharing best practices."
      ],
      "current": true
    },
    {
      "company": "INCRC LLC co",
      "position": "Administrative assistant",
      "location": "Kabul- Afghanistan",
      "startDate": "2018",
      "endDate": "2020",
      "highlights": [
        "Manage the day-to-day operations of the office including scheduling meetings and appointments, organizing files, and handling correspondence.",
        "Prepared and reviewed reports, letters, presentation and other official documents.",
        "Assisted in organizing workshops, meeting and other organizational events.",
        "Arranged travel, accommodation and meeting for staff when required."
      ]
    }
  ],
  "education": [
    {
      "institution": "Kabul central University",
      "degree": "Master of public administration and public policy"
    },
    {
      "institution": "Kabul central University",
      "degree": "Bachelor of Language and literature",
      "startDate": "2015",
      "endDate": "2018"
    },
    {
      "institution": "Shaheen institute of management, science & technology",
      "degree": "Diploma in English Literature & computer",
      "startDate": "2012",
      "endDate": "2014"
    },
    {
      "institution": "Abdul shokor reshad High school",
      "degree": "High School Diploma",
      "field": "Mathematics, Social Studies, Science",
      "startDate": "2003",
      "endDate": "2014"
    }
  ],
  "skills": [
    "Communication etiquette",
    "Typing speed and accuracy",
    "Microsoft 365",
    "CRM software",
    "Integrity 100%",
    "Interpersonal 100%",
    "Problem solving 100%",
    "Multitasking 95%",
    "Professionalism 98%",
    "Adaptability 99%",
    "Best communication 98%"
  ],
  "languages": [
    {
      "language": "English",
      "fluency": "Fluent"
    },
    {
      "language": "Persian",
      "fluency": "Fluent"
    },
    {
      "language": "pashto",
      "fluency": "Fluent"
    },
    {
      "language": "Arabic",
      "fluency": "Basic"
    }
  ],
  "certificates": [
    {
      "name": "Best Employee of the Quarter",
      "issuer": "Etisalat Afg",
      "date": "2025-07"
    },
    {
      "name": "Best Employee of the year",
      "issuer": "INCRC",
      "date": "2019-05"
    }
  ],
  "interests": [
    "Studying",
    "Swimming",
    "Traveling",
    "photography",
    "Football"
  ],
  "x-customSections": [
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      "name": "References",
      "items": [
        {
          "name": "Customer care specialist: Murtaza Noori",
          "summary": "Etisalat Afghanistan. Mob: +93781202597\nEmail: MUNoori@etisalat.af"
        },
        {
          "name": "Head of co: Dedar Haqyar",
          "summary": "INCRC. Mob: +93788414546\nEmail: isranabizay.cc@gmail.com"
        },
        {
          "name": "Customer Service team Leader",
          "summary": "Etisalat Afghanistan. Mob: +93787624318 Email: halamyar@hplcc.af"
        }
      ]
    }
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    "yearsOfExperience": 9,
    "seniority": "senior",
    "highestEducation": "Master's"
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