Abdul Haq Mohammadi

Senior Customer service representative

Experienced Senior Customer Service Representative with a strong background in administrative support and client relations. Proven track record in efficiently handling customer inquiries, documenting interactions within CRM systems, and escalating complex cases to ensure swift resolutions. Committed to enhancing customer satisfaction and service delivery through effective communication and problem-solving skills. Known for exceptional professionalism and adaptability in fast-paced environments.

[email protected] +93 771935278 Kabul-Afghanistan
0+
Years experience
0
Languages
0
Skills
Work Experience
Administrative asisstant
INCRC LLC CO
2018 — 2020Kabul- Afghanistan
  • Manage the day-to-day operations of the office including scheduling meetings and appointments, organizing files, and handling correspondence.
  • prepared and reviewed reports, letters, presentation and other official douments.
  • Arranged travel, accommodation and meeting for staff when required.
  • Assisted in organizing workshops, meeting and other organizational events.
Call center representative
Etisalat telecommunucation co
2020 — PresentCurrentKabul- Afghanistan
  • Handled inbound and outbound customer calls professionally and courteously, respond to customer inquiries by providing accurate information about products, services, policies and procedures.
  • documented all customer interaction and case details in the customer relationship management ( CRM) database.
  • Escaltesd complex or unresolved cases to relevant departments to resolve customer issue efficiently and improve service delivery.
  • Acheived and consistently met key performance indicator (KPI) including cusomer satisfaction, first call resolution, quality assurance and average handling time.
  • Assisted in training and supporting newly hired staff by sharing best practies.
Skills
Communication etiquetteTyping speed and accuracyMicrosoft 365CRM softwareIntegrity 100%Interpersonal 100%Problem solving 100%Multitasking 95%Professionalism 98%Adaptability 99%Best communication 98%
Education
Master of public administartion and policy
Kabul central University
in progress
Bachelor of Language and literature
Kabul central University
2015 — 2018
Diploma in English Literature & computer
Shaheen institute of management, science & technology
2012 — 2014
High School Diploma, Mathematics, Social Studies, Science
Abdul shokor reshad High school
2003 — 2014
Certifications
Etisalat Afg
2024-05
INCRC
2019-09
Languages
English
Fluent
Persian
Fluent
pashto
Fluent
Arabic
Basic
INTEREST
Studying
Swimming
Traveling
photography
Football
References
Customer care specialist: Murtaza Noori
Etisalat Afghanistan

Mob: +93781202597 Email: [email protected]

Head of co: Dedar Haqyar
INCRC

Mob: +93788414546 Email: [email protected]

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