Abdul Haq Mohammadi

Senior Customer service representative

Experienced Senior Customer Service Representative with a strong background in administrative support and client relations. Proven track record in efficiently handling customer inquiries, documenting interactions within CRM systems, and escalating complex cases to ensure swift resolutions. Committed to enhancing customer satisfaction and service delivery through effective communication and problem-solving skills. Known for exceptional professionalism and adaptability in fast-paced environments.

Kabul-Afghanistan
0+
Years experience
0
Languages
0
Skills
Work Experience
Customer Service Representative
Etisalat telecommunucation co
2020 — presentKabul- Afghanistan
  • Handled inbound and outbound customer calls professionally and courteously, respond to customer inquiries by providing accurate information about products, services, policies and procedures.
  • Achieved and consistently met key performance indicator (KPI) including customer satisfaction, first call resolution, quality assurance and average handling time.
  • Escalated complex or unresolved cases to relevant departments to resolve customer issue efficiently and improve service delivery.
  • Documented all customer interaction and case details in the customer relationship management (CRM) database.
  • Assisted in training and supporting newly hired staff by sharing best practices.
Administrative assistant
INCRC LLC co
2018 — 2020Kabul- Afghanistan
  • Manage the day-to-day operations of the office including scheduling meetings and appointments, organizing files, and handling correspondence.
  • Prepared and reviewed reports, letters, presentation and other official documents.
  • Assisted in organizing workshops, meeting and other organizational events.
  • Arranged travel, accommodation and meeting for staff when required.
Skills
Communication etiquetteTyping speed and accuracyMicrosoft 365CRM softwareIntegrity 100%Interpersonal 100%Problem solving 100%Multitasking 95%Professionalism 98%Adaptability 99%Best communication 98%
Education
Master of public administration and public policy
Kabul central University
in progress
Bachelor of Language and literature
Kabul central University
2015 — 2018
Diploma in English Literature & computer
Shaheen institute of management, science & technology
2012 — 2014
High School Diploma, Mathematics, Social Studies, Science
Abdul shokor reshad High school
2003 — 2014
Certifications
Best Employee of the Quarter
Etisalat Afg
2025-07
Best Employee of the year
INCRC
2019-05
Languages
English
Fluent
Persian
Fluent
pashto
Fluent
Arabic
Basic
INTEREST
Studying
Swimming
Traveling
photography
Football
References
Customer care specialist: Murtaza Noori
Etisalat Afghanistan

Mob: +93781202597 Email: [email protected]

Head of co: Dedar Haqyar
INCRC

Mob: +93788414546 Email: [email protected]

Customer Service team Leader
Etisalat Afghanistan

Mob: +93787624318 Email: [email protected]

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