{
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  "basics": {
    "name": "ABDUL MOUIZ",
    "label": "Customer Service Representative",
    "summary": "Results-driven Customer Support & Sales Professional with a proven track record in high-volume client service, active de-escalation, and targeted sales. Adept at handling complex inquiries, utilizing CRM systems, and achieving first-contact resolution (FCR) in fast-paced call centers. Combines a structured, analytical mindset from aviation training with a typing speed of 65+ WPM to deliver exceptional service",
    "location": "pakistan"
  },
  "work": [
    {
      "company": "Shark technologies",
      "position": "Customer Service Representative",
      "location": "Bahrain phase 4",
      "startDate": "2022-01",
      "endDate": "2024-05",
      "highlights": [
        "Generated outbound sales and secured new business through client communication",
        "Applied analytical thinking to solve complex client problems effectively"
      ]
    }
  ],
  "education": [
    {
      "institution": "Fazaia Inter College Nur Khan Base",
      "degree": "F.Sc",
      "startDate": "2020-03",
      "endDate": "2022-03"
    },
    {
      "institution": "Aviation Training Hub",
      "degree": "Aircraft maintenance engineering",
      "startDate": "2025-04"
    }
  ],
  "skills": [
    "Customer Service",
    "Client Communication",
    "Technical Problem-Solving",
    "CRM (Salesforce, Zendesk)",
    "Outbound Sales",
    "Negotiation",
    "Team Coordination",
    "Problem Resolution",
    "Accountability",
    "Conflict Management",
    "Independent Work",
    "Continuous Learning",
    "Basic Troubleshooting",
    "Planning",
    "Creativity",
    "Leadership"
  ],
  "languages": [
    {
      "language": "English",
      "fluency": "Fluent"
    },
    {
      "language": "urdu",
      "fluency": "Native"
    }
  ],
  "availability": {
    "status": "open",
    "sponsorship": false
  },
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      "Negotiation",
      "Team Coordination",
      "Problem Resolution",
      "Accountability",
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    ],
    "yearsOfExperience": 0,
    "seniority": "entry",
    "highestEducation": "Bachelor's"
  },
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    "email": true,
    "platform": "freecv.org"
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    "lastModified": "2026-07-16T22:27:34.119Z",
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}