Abdennabi Echiny

Driven by a strong enthusiasm to enhance my career through diverse job opportunities, I am constantly eager to move forward and embrace new learning experiences. My consistent passion for learning has allowed me to gain a variety of valuable experiences, enabling me to adapt and excel in different roles.

Daoudiate, Marrakech 40000
0
Languages
0
Skills
Work Experience
Customer Service and Sales Representative
Sunrise YOL131 Allal Al Fassi Blvd, Marrakech 40000
Since November 2024 (1 month) — Present
  • Assisting clients with billing admin and technical issues along with prospecting in order to sell and promote products online
Senior Line Specialist
Majorel131 Allal Al Fassi Blvd, Marrakech 40000
Since July 2024 (5 months) — Present
  • Assist internal customer service agents in resolving the most complex issues related to reservations in Booking.com . Provide guidance and assistance to three parties: clients, accommodations, and also participate in developing future strategies to ensure the smooth operation of the company.
Career Counselor
Career Center ISTAHTISTAHT Marrakech
Since November 2019 (5 years+) — Present
  • Promote young people's access to quality career development services.
  • Participate in various workshops to improve skills and soft skills in line with market demands.
Customer Service Advisor
Majorel Africa131 Allal Al Fassi Blvd, Marrakech 40000
From January 2023 to July 2024 (1 year) — Jul 2024
  • Assist French and English-speaking customers with Booking.com products, hotel reservations, taxi services.Follow up on requests and ensure high-quality service.Take notes on feedback and handle complaints.
Multi-skilled touristic Entertainer
Kappa Club Royal Atlas Hotel and SpaAgadir, Morocco
From May 2019 to September 2019 (4 months) — Sep 2019
  • Welcome Guests Provide Information and Guidance, Organize Activities, Handle Complaints, Performing shows, leading activities, and ensuring guests are having a fun and enjoyable experience.
Skills
Social networksCommunicationTime ManagementTeamworkProblem-SolvingMicrosoft officeEducatabilityVolunteeringTravelingBoxingMusicCreativityPunctuality
Education
Diploma, Touristic entertainment
Specialized Institute of Applied Technology in Hospitality and Tourism
Oct 2018 — Sep 2020
Bachelor of Arts, English Studies
Cadi Ayyad University, Faculty of Letters and Human Sciences
Oct 2015 — Jul 2018
High School Diploma
Ibn Rochd High School
Sep 2013 — Jun 2014
Languages
Arabic
Advanced
French
Fluent
English
Fluent
Spanish
Basic
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